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Shipping policy

Kongka Furniture – Shipping Policy

Effective date: 27 January 2026

This Shipping Policy explains how Kongka Furniture (Kongka Manufacturer Company Limited) ships and delivers products purchased via www.kongkafurniture.com.

If you have questions about shipping, please contact us at Kuladej@kongkafurniture.com.

1) Shipping Overview

  • Thailand (Domestic): Delivery is primarily handled by Kongka’s own logistics team.

  • International: Shipments are handled via third-party carriers/forwarders (air courier, air freight, sea freight, or a combination), based on the delivery consultation.

Shipping times shown on the Website (if any) are estimates. Actual timelines may vary due to product size, crating requirements, destination, customs, weather, and carrier schedules.

2) Order Processing and Preparation

2.1 Stock Items

  • Typical preparation/packing time: 5–7 business days.

2.2 Made-to-Order / Bespoke

  • Typical production time: approximately 4 months (varies by design and materials).

  • Delivery is scheduled after production is completed.

2.3 Packing, Handling, and Crating

Large or fragile items may require additional handling (including protective packing, disassembly where needed, and special materials). For international shipments, crating is mandatory for all items.

3) Domestic Shipping & Delivery (Within Thailand)

3.1 Where We Deliver

We deliver nationwide within Thailand. Some destinations (or difficult access locations) may require additional charges on a case-by-case basis.

3.2 Delivery Service Level

For most Thailand deliveries, we provide an all-in-one service, which typically includes:

  • bringing items inside (not curbside-only),

  • placement in the intended area (room-of-choice where access allows), and

  • unpacking.

Assembly/installation may be included or may incur additional fees depending on the product and site conditions (for example, wall interior installations). We will confirm the scope with you in advance.

3.3 Scheduling

Delivery is scheduled by appointment with the Customer. We can often accommodate evenings/weekends depending on route and availability.

3.4 Access Requirements and Additional Charges

You are responsible for confirming access conditions before delivery, including:

  • doorway and hallway dimensions,

  • elevator access and booking rules,

  • staircases,

  • parking/loading restrictions, and

  • building management requirements.

If delivery requires exceptional handling (for example, high-floor buildings, narrow access, long carry distances, or special lifting), additional charges may apply and will be confirmed with you before delivery.

3.5 Domestic Shipping Fees

Shipping fees in Thailand are quoted per order based on size, destination, and packaging requirements.

In many cases, small boxed items may qualify for free domestic shipping, subject to order details and delivery location.

4) Warehouse Pickup (Thailand)

Customers may choose to pick up orders from our warehouse in Nonthaburi.

  • Pickup days: Monday–Saturday

  • Pickup hours: 08:00–17:00

  • Appointment: Pickup must be scheduled in advance.

Pickup location: 41/3 Moo 3, Soi Kantana, Talingchun-Supanburi Road, Bangyai, Nonthaburi 11140, Thailand.

We recommend inspecting items at pickup and keeping proof of pickup for your records.

5) International Shipping

5.1 Consultation and Quotation Required

International shipping is quote-only.

Before purchasing (or immediately after placing an order), international customers must contact us at Kuladej@kongkafurniture.com for a tax and delivery consultation. Shipping cost and method vary by destination, item size, crating, and local delivery requirements.

We will provide a shipping quote and estimated timeline based on your destination and shipping method. Orders may be paused until the consultation is completed and the shipping plan is confirmed.

5.2 Shipping Methods

International delivery is arranged through third-party carriers/forwarders and may include:

  • Air courier (e.g., DHL/FedEx/UPS or similar),

  • Air freight + local delivery, and/or

  • Sea freight (LCL/FCL) + local delivery.

We aim to offer door-to-door delivery through third-party carriers where available, subject to local service coverage and access conditions.

5.3 Duties, Taxes, and Customs

International orders may be shipped as DAP or DDP, depending on the agreement reached during the consultation.

Unless agreed otherwise in writing:

  • The Customer is responsible for import duties, taxes, brokerage fees, and any other charges imposed in the destination country.

  • If customs authorities reject, hold, seize, or require additional documentation/fees, the Customer is responsible for resulting costs (including storage, re-delivery, return shipment, or destruction where applicable).

5.4 Crating (Mandatory)

For international shipments, crating is mandatory for all items to protect the Product during transit.

5.5 Insurance

Shipping insurance is not included by default. If you want shipping insurance, it must be requested and will be charged to the Customer.

5.6 Tracking

For international shipments, we will provide tracking details as provided by the third-party carrier/forwarder, when available.

6) Address Changes and Delivery Failures

6.1 Address Changes

Shipping address changes are generally allowed any time before dispatch. Once an order has been dispatched or handed over to a carrier, changes may not be possible or may incur additional costs.

6.2 Incorrect Address / Unreachable Recipient

If an item is undeliverable due to incorrect address details, incomplete contact information, lack of access, or the Customer being unavailable, the Customer is responsible for any costs incurred (including re-delivery, storage, return-to-sender, or additional handling). For international shipments, these costs are determined by the third-party carrier and local regulations.

7) Delivery Proof, Payment, and Risk Transfer

A signature is required as proof of delivery.

  • Domestic (Own logistics): Risk transfers when (i) the Customer signs the delivery order/form at the delivery address and (ii) full payment has been made.

  • International (Third-party carrier): Risk transfers when (i) the carrier signs the receiving document/takes possession from Kongka and (ii) full payment has been made. We may require full payment before handing the shipment to the carrier.

Title/ownership transfers only after full payment, as stated in our Terms of Service.

8) Damaged Items, Inspection, and Claims

Please inspect your items promptly upon delivery.

  • Visible transit damage: report within 48 hours of delivery with clear photos and order details.

  • Concealed damage/manufacturing issues: report within 30 days of delivery with photos/videos and a description.

We strongly recommend that Customers:

  • take photos immediately upon delivery,

  • keep the packaging until the item is confirmed in good condition, and

  • note any visible damage on the delivery form (where applicable).

Claims and remedies are handled case-by-case in accordance with our Terms of Service.

9) Contact

For shipping questions or to request an international quote:

Kongka Furniture (Kongka Manufacturer Company Limited)
Email: Kuladej@kongkafurniture.com
Phone: +66 86 983 2788